Privacy policy

At Hoi Polloi, we are committed to safeguarding your personal information and ensuring your privacy. This Privacy & Security Policy outlines how we collect, use, disclose, and protect your information when you interact with our website, mobile applications, and services.

1. Information We Collect
Personal Information
We may collect the following personal information:

  • Contact Details: Name, email address, phone number, billing and shipping addresses.
  • Account Information: Username, password, and other identifiers.
  • Payment Information: Credit/debit card details, billing address, and other payment-related information.
  • Demographic Information: Age, gender, and preferences.
  • Social Media Information: If you link your social media accounts, we may access your profile information.

Non-Personal Information
We also collect non-personal data such as:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on the site, clickstream data, and other analytical data.
  • Cookies and Tracking Technologies: To enhance user experience and gather usage statistics.

2. How We Collect Information
We gather information through:

  • Direct Interactions: When you register, place an order, subscribe to newsletters, or contact customer support.
  • Automated Technologies: Cookies, web beacons, and similar technologies.
  • Third-Party Sources: Social media platforms, marketing partners, and public databases.

3. Use of Information
Your information is used to:

  • Process Transactions: Fulfil orders, process payments, and deliver products.
  • Enhance User Experience: Personalise content, recommendations, and promotions.
  • Communicate: Send order confirmations, updates, promotional materials, and respond to inquiries.
  • Improve Services: Analyse usage patterns to enhance our website and offerings.
  • Security: Detect and prevent fraudulent activities and ensure the security of our services.

4.  Sharing of Information
We may share your information with:

  • Service Providers: Third parties assisting in payment processing, shipping, marketing, and analytics.
  • Legal Obligations: When required by law or to protect our rights and safety.
  • Business Transfers: In case of mergers, acquisitions, or asset sales.

We ensure that third parties adhere to strict confidentiality and data protection standards.

5.  Sharing of Information
We implement robust security measures to protect your data, including:

  • Encryption: Secure Socket Layer (SSL) technology for data transmission.
  • Access Controls: Restricted access to personal data to authorised personnel only.
  • Regular Audits: Periodic security assessments to identify and mitigate risks.

6. Your Rights
You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct your personal information.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at reach@hoipolloilifestyle.com

7. Cookies and Tracking Technologies
We use cookies to:

  • Enhance Functionality: Remember your preferences and login details.
  • Analyse Usage: Understand how users interact with our website.
  • Marketing: Deliver personalised advertisements.

You can manage cookie preferences through your browser settings.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Rights and Safety
Hoi Polloi is a platform where you can explore and purchase products featuring original designs by independent artists. We license these designs to create our products — the artists retain credit, and we handle the rest. While we promote their work across online and offline channels, all interactions are governed by our commitment to protect the rights, safety, and well-being of both creators and customers.

10. Children's Privacy
Hoi Polloi does not knowingly collect personal information from individuals under the age of 18. If we become aware of such data, we will take steps to delete it promptly.

11. Changes to This Policy
We may update this Privacy & Security Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

12. Contact Us
For questions or concerns regarding this policy, please contact:
HoiPolloi Lifestyle Pvt. Ltd.

No. 161, Ground Floor, Puttaiah Compound,

80 ft. Road, Ashwathnagar,

Bengaluru, Karnataka - 560094

Email: reach@hoipolloilifestyle.com

Phone: +91-9321461221

By using our services, you consent to the terms of this Privacy & Security Policy.