FAQ's

Q: How can I place an order on the Hoi Polloi Online Store?

A: Ordering is easy! Simply browse our website, select the desired bag, and add it to your cart. Follow the checkout process to complete your purchase securely.

Q: When can I expect delivery?

A: We ship all orders within 24 hours of receiving them. Please check your spam folder in case our email was redirected there. Kindly allow 2-5 working days for your order to be delivered.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express) and UPI for a seamless and secure transaction.

Q: Can I modify or cancel my order after placing it?

A: Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your items before confirming your purchase.

Q: How can I track my order?

A: You will receive a tracking number via email once your order is shipped. Use this number on our website or the carrier's website to track your package's journey.

Q: What is your return policy?

A: Due to the limited quantities we produce, all orders are final, and we do not provide refunds. For more info, please email us at reach@hoipolloilifestyle.com, and our team will be happy to assist you.

Q: Can I exchange a bag?

A: We offer an Exchange Policy within 5 days of receiving the product. To initiate an exchange, please write to reach@hoipolloilifestyle.com within 5 days of receiving your order.
All returned items must pass a quality check by our team. We reserve the right to decline an exchange if:
The product has been used.
The product is damaged.
The product does not have all original tags.

Q: Do you ship internationally?

A: No, currently we do NOT ship internationally. We plan to start international shipping soon.

Q: How can I contact customer support?

A: You can reach our customer support team via email at reach@hoipolloilifestyle.com or through the Contact page on our website. We strive to respond promptly to all inquiries.

Q: How do I apply a discount code to my order?

A: During the checkout process, you will find a field to enter your discount code. Input the code, and the discount will be applied to your order total before payment. Please note that only one discount code can be used per order.

Q: How do I care for my bag?

A: To keep your bag in top condition, wipe it with a damp cloth for general cleaning. Avoid prolonged exposure to direct sunlight and moisture. Store in a dust bag when not in use. Do not machine wash or dry clean.